PRIVACY POLICY

 

1. Who is responsible for the processing of your data?

CROW Bicycles SL

Spanish VAT: ES-B01777978 

Its registered office is at:

Avenida de los Reyes, Nº 3, Nave

28770, Colmenar Viejo

Madrid, SPAIN

Telephone: (+34) 918 484 834

Email: hello@crowbicycles.com

 

2. What kind of data do we have about you and how have we obtained them?

The categories of personal data that we deal with customers and suppliers are:

I. Identification data

II. Postal or electronic addresses

III. Commercial information

IV. Economic and transaction data

V. Specially protected data: health, in the case of employees.

All the aforementioned data we have obtained or directly from you through the presentation of a commercial offer, contractual proposal, etc. or through your company to provide identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It will be your or your company's obligation to provide us with updated information in case of modification.

3. For what purpose do we process your data?

We process the data provided by data subjects for the purpose of handling various activities arising from specific procedures carried out in terms of sales, after sales service, supplier management, quality of services, etc. In this way, we will process your data in order to carry out any of the following actions:

I.    Sending the information you request from us through the contact form on our website or any other means of contact with our company,

II.     Provide both potential and existing customers with offers of products and services of interest,

III.     Carry out the administrative, fiscal and accounting tasks related to our customers and/or suppliers,

IV.     Conduct satisfaction surveys, market studies, etc. in order to be able to provide you with the most suitable offers and an optimised quality of service, etc.

V.    Labour management of employees.

4. For how long will your personal data be stored?

The personal data relating to natural persons linked to potential customers, existing customers and suppliers which we collect through the different contact and/or information collection forms will be stored as long as their erasure is not requested by the data subject. The data provided by our customers and suppliers will be stored while the commercial relationship between the parties is maintained, respecting in all cases the legal minimum retention periods depending on the material.

In any case, we will store your personal data for the period of time which is reasonably required taking into account our needs to respond to issues which arise or to solve problems, make improvements, activate new services and meet the requirements required by applicable law. This means that we can store your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all our systems.

5. What are the legal bases for the processing of your data?

Depending on the type of data processing, the legal bases are the following:

PROCESSING

LEGAL BASES

Accounting Management: billing management with customers and/or suppliers

Maintenance, development and overseeing of the contractual relationship between the parties

Tax management: application of deductions, allowances, etc.

Maintenance, development and overseeing of the contractual relationship between the parties; Compliance with legal obligations

Administrative management: managing logistics, storage, customer deliveries, receipt of goods, etc.

Maintenance, development and overseeing of the contractual relationship between the parties

Marketing: commercial activities regarding our products or services aimed at our customers or those persons who have requested related information from us in the past, including conducting satisfaction surveys on our customers.

Free and unequivocal consent of the data subject themselves (potential customers), we inform you that the withdrawal of this consent cannot under any circumstances restrict the execution of the contract which exists between the parties; legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the data subject in the past.

 

If you are an employee, for Labour Management: administrative, accounting and tax management of employees.

Execution of a labour contract.


 

In the event that you do not provide your personal data, it will not be possible to execute your contract, comply with legal obligations or those derived from public authorities.

6. To which recipients will your data be communicated?

We will not transfer your personal data to any third company that intends to use them in their direct marketing activities, except in the case that you have expressly authorised us to do so.

We inform you that we can provide your personal data to competent Public Administration bodies and authorities in those cases where we are legally required or in cases where, acting in good faith, we consider that said action is reasonably required in order to comply with a judicial process; to respond to any legal claim or action; or to protect the rights of the company or its customers and the public in general.

We inform you that your data will not be transferred or communicated to third parties with the company being solely responsible for their processing and safekeeping.

However, we will provide your personal data to third parties (e.g. Internet service providers that help us manage our website or to carry out the contracted services, IT support and maintenance companies, logistics companies, agencies and tax and accounting advice, etc.). In any case, these third parties must guarantee, at all times, the same levels of security as we do in relation to your personal data and, when necessary, they will be legally bound (by legal agreements) to keep your personal data private and secure, and also to only use the information following specific instructions from the company.

7. Transfers of data to third countries?

No data transfers to third countries are planned.

 

8. What are your rights as a data subject?

Any person has the right to obtain confirmation as to whether we are processing personal data that pertains to them, or not.

In particular, data subjects may exercise the right to access their personal data, as well as to receive them in a common and machine-readable format if the processing is carried out by electronic means (right to data portability).

Furthermore, the data subjects may exercise the right to rectify inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

In addition, in certain circumstances, the data subjects may request restriction on the processing of their data, or in certain circumstances and for reasons related to their particular situation, the data subjects may exercise their right to object to the processing of their data. We will stop processing the data, except where there are compelling legitimate reasons, or the pursuit of or defence against potential claims or in those exceptions set out in the applicable regulations.

We also inform you of your right to withdraw the consent granted at any time, without this affecting the lawfulness of the processing based on the consent prior to its withdrawal.

We also inform the User that at any time he/she can exercise the aforementioned rights by writing to us using the contact information which appears in Recital 1 of this Legal Notice, attaching a copy of his/her DNI (Spanish Identity Document).

You will also have the right to lodge a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights. 

http://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Furthermore, in accordance with the provisions of Law 34/2002, of the 11th of July, on Services of the Information Society and e-Commerce, we undertake not to send advertising via email without having previously obtained the recipient’s express authorisation. The User may object to the sending of advertising material by checking the corresponding box.